Terms & Conditions


To deliver your order as soon as possible we courier your product(s) using some of the best couriers in India.

If order amount below Rs 500/-, We charge a flat shipping rate of Rs 50/-.

Cancellation and Refund Policy:

Any request for cancellation of orders once dispatched shall not be entertained.

Avg India provides refund only in case of
  • Damaged or Faulty Product(s)
  • Wrong Product(s) delivered which are not as per your order
  • Cancellation of order before dispatch

To return products that are damaged in transit or in case a wrong product is delivered, please contact customer support by email on support@avgindia.in within one working day of delivery. Any return requests later than one working day of delivery will not be entertained.

Postage charges for return of products will not be refunded.

A processing fee of 2.5% excluding taxes will be charged on cancellation of prepaid orders before dispatch. This fee will be waived off in case product cannot be dispatched due to a fault of Avg India (example: out of stock products).

Please allow up to two weeks for your refund to be processed.

Please note that postage/courier charges are not refundable.

For items that were not delivered, refund will be processed only on confirmation that the product was not delivered to you and you choose to take a refund and are not interested in any other product.

For orders placed through gift certificates, refund would be provided in form of a new gift certificate for the same value.


Cancellation of order:

Avg India reserves the right to cancel any order without any explanation for doing so, under situation where Avg India is not able to meet the requirement of the order placed or order so placed/cancelled does not comply with policy Avg India. However, we shall duly intimate the concerned person and the applicable refund will be made in reasonable time.