Ordering Information

How to order products using this site

Just browse through our site and view the products available. When you find a product to purchase, click the "Buy Now" button that appears with the description of the product to add it to your shopping cart.

You can view your shopping cart at any time and remove items from it by clicking on the remove item button. When you've finished shopping simply click on the "Proceed to Checkout" button on the Shopping Cart page.

For more detailed instructions, see Purchase Online.

Help us process your order faster

  • Please take the time to complete all the billing and shipping details, as this makes working with your order so much easier.
  • Email addresses should not be from the free/anonymous services (e.g. Hotmail or Yahoo).
  • Please note also that we only ship to residential or business addresses.
  • Online License are Generated instantly after online payment are processed successfully.

How we contact you about your order

  • Once your order has been received, a confirmation of the order will be sent to your email address.
  • If you do not receive an email within two (2) hours of placing an order you should contact us via telephone — you might have provided an incorrect email address to us.
  • We will generally update you as to when your purchase has been shipped, but only as a courtesy and not out of obligation to do so.

General terms of orders

  • We reserve the right not to accept an order or to cancel an order for products placed by you.
  • Supply of the Products constitutes acceptance by AVG of Your order.
  • We do NOT ship to Post Office boxes.


  • Please note that AVG does not warrant or represent that the descriptions of any Products or other Content on the web site is accurate, complete, or current.
  • In addition, specifications of Products anywhere on the web site are given to identify the Products generally and do not form part of the description of the Products.